Effective date: September 8, 2025

​

This Refund Policy explains when and how clients of 7xGrowth.com (“7xGrowth,” “we,” “us”) may receive a refund for fees paid to us. By purchasing any service, you agree to this policy in addition to our Terms of Service and Master Services Agreement (MSA), if applicable. Nothing in this policy limits any non-waivable rights you may have under applicable law.

​

1) What this policy covers

This policy applies only to fees paid to 7xGrowth for digital marketing services (strategy, SEO, paid ads management, social media management, content, email marketing, analytics/CRO, and web/landing page design & development) (collectively, “Services”).

Important: 7xGrowth does not collect, hold, invoice, or mark up ad spend. All advertising spend is paid directly by you to the advertising platforms (e.g., Google, Meta, LinkedIn). Because we never receive those funds, they are outside the scope of this Refund Policy.

​

2) Key definitions

• Management Fees: Fees you pay to 7xGrowth for our time, expertise, and services.

• Ad Spend / Third-Party Platform Fees: Amounts you pay directly to advertising platforms or vendors; not paid to 7xGrowth.

• Retainer: Ongoing monthly subscription for a package of Services.

• Project: Fixed-scope, milestone-based engagement with defined deliverables.

• Statement of Work (SOW): The written scope, deliverables, milestones, timelines, and assumptions agreed by both parties.

​

3) Billing model overview (clarity on ad spend)

• You connect your own payment method to your ad/platform accounts. Platforms bill you directly.

• Our invoices include only Management Fees (and any pre-approved out-of-pocket expenses).

• We never add a surcharge to platform bills and we never take custody of your ad funds.

​

4) Non-refundable items

The following are not refundable by 7xGrowth:

1. Ad spend and third-party platform fees (e.g., Google Ads, Meta Ads, LinkedIn, email/SMS providers) because these are paid directly by you to those platforms.

2. Software, tools, and licenses provisioned for your account.

3. Completed or delivered creative/content/code once files or links have been shared.

4. Strategy, discovery, and setup/onboarding work (audits, research, tagging/pixel setups, conversion schemas).

5. Rush fees and pre-approved out-of-pocket costs.

6. Bank/processor fees, currency conversion, and taxes.

​

5) Retainers & subscriptions

Billing cycle: Monthly in advance unless otherwise stated.

Cancellation: You may cancel a retainer with 30 days’ written notice to ojas@7xgrowth.com. Cancellation is effective at the end of the current billing cycle or 30 days from notice whichever is later, unless your contract says otherwise.

Refund eligibility for retainers

• First 14 days of the initial retainer: If you cancel within 14 days of your first retainer payment and we haven’t delivered any deliverables or spent significant time (per time logs), you may receive a refund of unused Management Fees, less any non-refundable items (§4) and time already performed.

• After day 14 or for renewals: Refunds are prorated only for the unused portion of Management Fees for periods after the effective cancellation date and only if no work was performed against those future periods. Hours allocated or work already performed in the current cycle are not refundable.

• Unused hours don’t roll over unless explicitly agreed in the SOW.

Platform billing failures: If a platform pauses ads due to your card limits, non-payment, or platform policy, that downtime is outside our control and does not create eligibility for Management Fee refunds. We’ll coordinate a resumption plan once your platform billing is restored.

​

6) Fixed-scope projects

Milestone payments are tied to deliverables. If you request a refund:

• For any milestone not yet started, we will refund the portion of Management Fees associated with that milestone, less any non-refundable items (§4).

• For any milestone in progress, we may offer a partial refund proportional to unperformed work (based on time logs and % completion), or provide rework to meet the SOW.

• For any milestone completed/delivered, no refund applies, but we will fix material defects that cause the deliverable not to conform to the SOW if reported within 10 business days of delivery.

​

7) Performance-based or guarantee language

If your agreement includes performance targets (e.g., ROAS, CPL), any guarantee and remedy will be explicitly defined in your SOW. Unless a written guarantee exists, results are not guaranteed due to market and platform variability.

​

8) Quality issues & rework window

If a delivered asset materially deviates from the SOW, notify us within 10 business days of delivery with specific examples. We will:

1. Clarify requirements, 2) Do up to two rounds of reasonable revisions to meet scope, and 3) If still non-conforming, consider a partial refund of Management Fees tied to that deliverable.

​

9) Client responsibilities (impact on refunds)

Refund eligibility may be reduced or voided if delays or scope gaps arise from:

• Not providing timely access/approvals/content/brand assets.

• Material changes in scope after kickoff without a signed change order.

• Pauses requested by you that extend beyond 15 days without a mutually agreed revised timeline.

​

10) Chargebacks & disputes

Please contact us first so we can help. Unfounded chargebacks on valid invoices may result in suspension of services and we may dispute the chargeback with documentation. This does not limit your lawful rights.

​

11) How to request a refund

Email ojas@7xgrowth.com (or your assigned CSM) with:

• Business name, contact person, and invoice ID(s).

• Description of the issue and the specific deliverables/dates affected.

• Any supporting evidence (links, screenshots, timeframes).

We’ll acknowledge within 2 business days and typically issue a decision within 10 business days after we have all information.

​

12) Refund method & timing

• Approved refunds are issued to the original payment method and currency used.

• Processing typically completes within 10–14 business days; bank/processor timelines may vary.

• We are not responsible for delays caused by your bank, card issuer, or holidays.

• Any partial refunds will be documented with a credit memo.

​

13) Compliance & jurisdiction

• This policy applies subject to the governing law and venue set forth in your MSA/SOW or, if none, the laws of [Insert Governing Jurisdiction].

• If applicable consumer laws provide additional rights, we will honor them. Where this policy conflicts with a signed MSA/SOW, the MSA/SOW controls.

​

14) Changes to this policy

We may update this policy from time to time. The “Effective date” above shows when changes take effect. Material changes will be communicated via email or our website.

​

15) Contact

7xGrowth.com
Legal/Refunds: ojas@7xgrowth.com
General Support: care@7xgrowth.com

7xGrowth

Registered Indian Address: #83 (First Floor), Panchkula Shopping Complex, Peer Muchalla Rd, Dhakoli, Zirakpur, India

Registered US Address: 31846 Alvarado Blvd, Union City, CA 94587, United States